As VP for Strategy and Development, Jessica Tyler supports teams that are focused on the future; specifically how we plan and invest in the right technology, processes and partnerships to best serve our customers. The teams she supports include business transformation and strategy, products, emerging tech and innovation, and our partnerships with other airlines. She is currently leading American Cargo’s single largest investment, a digital transformation initiative that replaces 90% of the organization’s legacy technology, enabling end-to-end business process and customer experience modernization. Earlier in her career, Tyler led the team that merged the cargo divisions of US Airways and American Airlines, an integration that the industry considered the most successful cargo merger to date. Prior to her role at American Airlines, she was a Global Practice Leader at Gallup, Inc. She worked with Fortune 50 executive teams to architect strategies that strengthen the employee-customer experience with real business outcomes as the driver. In this role she spoke to leadership audiences around the world and wrote numerous articles on the behavioral economics of the workplace and marketplace. Prior to Gallup, Tyler spent a decade in the education industry as a consultant, school administrator, professor, and began her career as a high school math teacher and competitive volleyball coach. She holds a doctoral degree and MBA from Texas Christian University and a degree in mathematics from Vanderbilt University.
Vice President, Strategy and Development Cargo Division, American Airlines